If something isn't right, you have 14 days from delivery to exchange or return it. We want you to keep only what you'll actually wear.
What qualifies
- Unworn, unwashed, with all tags attached and in the original packaging.
- Underwear and items marked final sale cannot be returned for hygiene reasons unless faulty.
Exchanges
Same item in another size or colour — free, subject to stock. We send the replacement and collect the original at the same time wherever possible.
Returns & refunds
- Start from your account, or email us with the order number.
- We arrange courier pickup. Once the item is inspected (1–2 working days after it reaches us) we refund the item price.
- Cash-on-delivery orders are refunded as store credit, usable immediately, or by bank/wallet transfer on request.
- Card and wallet payments are refunded to the original method; banks take 5–10 working days to show it.
- The original delivery fee is not refunded unless the item was faulty or wrong.
Faulty or wrong items
Tell us within 14 days and we will collect, replace or refund in full, including delivery — no questions.